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Frequently asked questions

At Stan we get many questions from our citizen responders. Some of the questions we get are asked frequently. Therefore, you will find frequently asked questions below. Can not find the answer to your question? Please do not hesitate to contact us!

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Frequently asked questions

AEDs

Where can I find the AED locations in my area?

You can view all registered AEDs in your area in the dashboard or in the Stan app through AEDs nearby. You can then see the AEDs near your home and work address, but also near your current location.

The app or text sends me to an AED at a considerable distance, even though there is one closer by. Is that right?

Yes it is. The nearest volunteers are automatically sent to the resuscitation. The other volunteers are first sent to various registered AEDs in the vicinity.

Just to be safe, volunteers are always sent to several AEDs. Because one AED could of course malfunction. The AED that arrives at the scene first can be used to support resuscitation.

Can every AED be registered with the CPR network?

Unfortunately, no. Private AEDs that are located inside a house or car cannot be registered. A registered AED has to reliably be at the address registered when an alert comes in.

A person with an AED in the house or car can of course register as a volunteer and bring their own AED to the emergency. And of course it’s possible to put your AED in a casing on the outside of your house, so that it’s always available.

I’m thinking about becoming an AED manager for Stan; what will be expected of me?

Regularly check the AED and its casing to see if everything is still working properly. Preferably do this every month. We also ask you to keep its surroundings clean, so in the monthly check-up, just wipe any dust and dirt away, and clean up any clutter around it.

If your AED is mentioned in an alert, you will receive a text message with the request to check whether the AED was actually used. If that is the case, we ask you to report this to the owner or to us.

After resuscitation

Can I receive aftercare later on as well?

Yes! Stan the CPR network has aftercare available 24 hours a day, 7 days a week. Because some volunteer first responders did not want immediate afterancare, but decide to choose this option later on. For instance when they are struggling with guilt. This is possible, and completely normal. If this is what you want, we are there for you.

After every resuscitation, all volunteers involved will always be given a questionnaire. Based on your answers, we will call you if we feel this is necessary.

It is also possible to contact your physician about aftercare.

What do I do once professionals have taken over resuscitation?

Your work is done. We ask you to leave immediately. Do not stay at the scene of the incident longer than necessary.

It is highly possible you will want to blow off steam when you have just finished a resuscitation. There are often police officers or other professionals nearby who you can talk to.

Will I be given aftercare immediately after resuscitation?

Sometimes the victim dies on the scene, and sometimes the fate of the person resuscitated remains unclear. That can provoke quite the emotional reaction in a volunteer first responder.

In consultation with the second ambulance or physician present, you can receive immediate professional help or aftercare. For instance, you can contact Slachtofferhulp Nederland (Dutch Victim Support) to have someone to talk to and receive practical or emotional support.

Do not hesitate to ask. This is what the people at Slachtofferhulp Nederland are there for.

Alert

What is a pager?

A pager is a device that control rooms use to alert fire brigades. Volunteer fire fighters can be alerted using pagers.

Why don’t I get a text message?

Sometimes an alert by text message arrives much too late or not at all. For alerts, we depend on the mobile network. Bad coverage or a defect in the texting network could prevent the text being received (properly).

I can’t hear the text. What can I do?

Maybe your phone´s standard ringtone is too low. Or your ringtone is simply not noticeable.

Many mobile phones have the option of giving each contact their own ringtone. So for Stan the CPR network you could choose a louder ringtone, so you’ll never miss it again.

Am I obligated to react to an alert?

When you get an alert through the app, you will see two buttons: [I’m going] and [I’m not going]. We ask you to push one of these two buttons. If you press [I’m going], then you will get more information about the location and the route to the incident. This is to prevent too many first responders showing up.

If you get an alert in a text message, then you only need to respond when you go. You can answer the text with ‘yes’ or a random letter. If you’re not going, do nothing.

I cannot find the address or cannot open the AED casing. Can I call the emergency number?

That is not preferable. Dispatch centres are always busy and have to be available for emergency calls as much as they can.

Additionally, 112 control room operators cannot direct you to the AED. They also do not know the AED’s PIN.

I took the car to answer the alert, but heard that walking or cycling is preferred. Is that true?

Yes. Sometimes the scene of the incident is difficult to reach by car, or parking can be difficult, and sometimes cars get in the way of the emergency services. In a resuscitation alert, walking or cycling is almost always the safest and fastest mode of transport.

And should you be in your car anyway, then always abide by the traffic rules.

What should I do as a first responder when I get an alert for resuscitation at a hospital or health care institution?

Treat that alert like any other. For instance, there may not be enough (qualified) personnel present. That makes extra support necessary. Or an incident may have taken place on the grounds outside, while health care workers are unable to leave their patients. Does it turn out when you arrive that your help is not required, because the patient is getting all the help he needs already? Then we ask you to leave immediately.

How is it that first responders sometimes arrive after ambulances for resuscitation or AED assistance?

Sometimes during a call to the control room it is not made clear that a cardiac arrest is involved. AED and resuscitation alerts are only sent out when an ambulance is sent for (assistance) resuscitation.

It may be the case that on the way to the incident, or at the incident, the alert is switched to resuscitation. In that case, a second ambulance is sent for assistance resuscitation. At that moment, first responders are also called in to provide assistance.

By that time, the first ambulance could already be (nearly) at the incident, making you think assistance is no longer necessary. However, assistance is still desired, even when you can hear the siren or see the ambulance already. When the first ambulance has arrived, you can sometimes really help the ambulance staff. Should this not be necessary, the first responders present will make this clear.

What should I do when I hear an ambulance siren when I’ve had a resuscitation alert?

Proceed to the resuscitation as quickly as possible. Sometimes you get there just ahead of the ambulance. And every second really does count. The chance of survival decreases by the second. And the chance of permanent damage in survivors increases every second.

If the first ambulance has already arrived, you may lend the ambulance staff a helping hand, which may be highly appreciated. Should your assistance not be required after all, the ambulance staff will make this clear.

Sometimes it does not become clear until later that a resuscitation is involved, for instance when the first ambulance has already arrived. While waiting for the second ambulance to arrive, first responder assistance may be very welcome.

Will I also hear a resuscitation alert when my phone’s sound is turned off?

No, the Stan alert cannot overrule your phone’s personal settings.

Stan App

I get a text alert, even though my app is turned to ‘inactive’. How is that possible?

Your personal account in your dashboard is not properly configured. Turning off your app does not automatically mean you no longer get text messages.

You can adjust this setting in your account. The boxes where you fill in availability apply to texts. This is separate from the app. If you only want to be alerted by the app, uncheck all the boxes.

I get an error (‘Device token is Null’) when logging in, what do I do?

Your settings are not right for use of the app. The app only works when both ‘location’ and ‘messaging’ are turned on.

Tip: this is easily taken care of by accepting or turning on push messages in the settings of your smartphone.

Why does the app not recognise my location?

This notification means that the location for more than 24 hours could not be determined. It is possible that you are 24 hours or longer in the same location. The app then needs  to renew the location. You can do this by opening the app and go to "AEDs nearby." The location is then determined again. We also give the advice to run the app in the background, otherwise your location can not be determined anymore.

What kind of route does the app give me?

That depends on your transportation. You can indicate if you want to go to the incident on foot, by bike or by car. The route provides the quickest way to the incident for each mode of transport.

Training & Certificates

Will my CPR course be reimbursed?

Many health insurance agencies reimburse people for this course. A CPR course falls under preventative care. The more people in our society to be knowledgeable about reanimation, the safer our society becomes! So go and see on your insurance agency’s website if you are reimbursed for the training!

I received an alert that my certificate will expire, even though I have successfully completed the course. Why is that?

The system maintains a validity of two years. You might took a refresher course, but have not updated it into your profile.  You can do this yourself in the dashboard in the app. You can also keep other information up to date in this profile, such as changes in address.